Service & Support

QVSQuality Vision Services Incorporated is the North American service division of Quality Vision International. QVS provides technical support, field service, calibration, and upgrade services for measuring systems manufactured by QVI.

Our service division offers a range of technical support and field service options, including telephone and email help, on-call field service, and comprehensive site-wide maintenance agreements.

QVS also operates an ISO-17025 compliant calibration lab for certification of measuring system calibration standards.

Our headquarters is located in Rochester, New York, USA, with a regional technical center also located in Tempe, Arizona, USA.

Field Services

Our QVS division offers a range of field services for your convenience; from routine maintenance and calibration, to diagnosis and repair.

Technical Support

Our QVS staff consists of factory engineers available to assist you in technical support and service. Our skilled staff can often diagnose problems, and tell you how to fix them, within the context of a phone call.

Maintenance Agreements

Keep your system in "like new" operating condition with an on-site Priority Services maintenance agreement.

Software License Renewal

Renew your software license – quick and easy!

Calibration Lab

Our QVS division operates an ISO/IEC 17025-2005 certified calibration lab in our Rochester, NY headquarters, specialized in dimensional calibration that is designed to fit your needs.


At QVI, we are committed to offering unmatched customer support and personal service. Training is important in getting the most out of our measurement machines.

Parts & Upgrades

At QVS, we offer a full range of field installed upgrades and factory refurbishments to extend the life of your system. Keep your QVI measuring system up to date with a system upgrade.

Contact QVS:

During Business Hours M-F 8:00am-5:00pm EST

Call: 1-866-815-6618



For Fast Track Support

Open a Fast Track Support Ticket

For Technical Support and Service Outside North America contact your local representative, or the QVI regional office nearest you.

RMA Returns please address to and include:
Quality Vision Services
850 Hudson Avenue
Rochester, NY 14621